Crippled Consumer, Paralyzed Citizen

Riffs, Rants and Raves

Amazingly prompt delivery from Croma

No, I’ve not been bribed to write this! It’s just that I keep criticizing things, so it’s only fair when I find something noteworthy.

Since nothing exciting was happening in my life, on Aug 29 (Thursday), I decided to get myself a smartphone. [How I’m grappling with it or whether I think it was a wise decision is another matter entirely!] Finding the price competitive — with the facility of shipping back to the seller at the seller’s expense, in the event of a defect during the warranty period — I placed the order at Croma online around 10 p.m. They did mention they would delight the customer by delivering early, but I didn’t know how much to believe.


Early Saturday (31st) morning, I got a message to say it had been shipped on the 30th from Delhi. I called the courier (Blue Dart) to ask if it might arrive the same day — because I was likely to be out — the customer service person said, “No way; the shipment has not even arrived in Bangalore”.

Lo and behold, the package actually arrived at my doorstep around noon the same day! (Considering that I am most unimpressed with the service of the Photon [another Tata company] folks for my dongle, this ought to be a feather in Croma’s cap.)


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This entry was posted on September 1, 2013 by in Consumer and tagged , , , .

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